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FAQ

FREQUENTLY ASKED QUESTIONS

Filter Frequently Asked Questions
  • General Questions

  • How do I contact Hard Rock Customer Care?

    Feel free to reach out to us by either phone or email.

    Phone: 1 (954) 488-7304 or Toll Free US & Canada: 1-888-519-6683 (We are available 24/7. Some questions may take up to 48 hours to resolve).

    Email: customer_care@hardrock.com (Email us any time! We typically reply in 24-48 hours).

  • What is a coupon code and how do I get one?

    From time to time, we have the ability to issue coupon codes for customers to receive a reduction on specific items or their entire order.  These codes are entered during checkout and applied towards your shopping cart subtotal. Coupon codes must be entered at the time of purchase to receive discount.

    Please note, only 1 coupon code can be applied per order. As an example, you would not be eligible to redeem a free shipping promotion and a percent off your order coupon for the same order.

  • How do discount promo codes work?

    Promo codes that offer any kind of discount on your order only apply to the order subtotal. Discounts do not apply to sale items. You can only use 1 promo code per order.

  • When will the item I want be back in stock?

    When an item is “sold out” online, the product page you are viewing should have an automatic pop-up giving you the ability to sign-up for an email alert when the item is back in stock. While we do our best to always stock the products you love, note that we cannot guarantee that every style will come back in stock.

  • Ordering

  • What should I do if I did not receive my order confirmation or shipping confirmation email?

    Please check your Spam or Junk mailboxes just in case they were filed there by mistake

    Note that if your order contains multiple items, it’s possible that you will receive multiple packages. Your order confirmation email will list how many packages you should expect to receive. Your shipment notification will be sent once all the packages in your order have been shipped.

    If you continue to encounter issues with your order or notifications please contact customer service.  For faster service, please make sure to have your order number available when contacting customer service.

    Phone: 1 (954) 488-7304 or Toll Free US & Canada: 1-888-519-6683

    Email: customer_care@hardrock.com

  • Can I cancel or modify my order before it ships?

    Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted. If you would like to initiate a return or exchange, please visit our returns/exchanges section of the FAQs or email customer_care@hardrock.com

  • Why will my order not go through?

    Please make sure you have filled out all required fields accurately, including the country to which your order is shipping. Also confirm that you are using a valid payment method with all of the correct details.

    If you still have problems, try switching web browsers (Google Chrome, Mozilla Firefox, or Safari for Mac).

    If you are experiencing issues on our mobile web site, try submitting your order on a desktop computer.

    For all other issues, please contact Customer Care. So that we can better assist you, please be prepared to describe the issue and provide browser and product details.

    Phone: 1 (954) 488-7304 or Toll Free US & Canada: 1-888-519-6683

    Email: customer_care@hardrock.com

  • Shipping

  • What countries does Hard Rock ship to?

    Countries where we can ship:

    • Albania (AL)
    • Algeria (DZ)
    • American Samoa (AS)
    • Andorra (AD)
    • Angola (AO)
    • Anguilla (AI)
    • Antigua (AG)
    • Argentina (AR)
    • Armenia (AM)
    • Aruba (AW)
    • Australia (AU)
    • Austria (AT)
    • Azerbaijan (AZ)
    • Bahamas (BS)
    • Bahrain (BH)
    • Bangladesh (BD)
    • Barbados (BB)
    • Barbuda (AG)
    • Belarus (BY)
    • Belgium (BE)
    • Belize (BZ)
    • Benin (BJ)
    • Bermuda (BM)
    • Bhutan (BT)
    • Bolivia (BO)
    • Bonaire (AN)
    • Bosni (BA)
    • Botswana (BW)
    • British Guyana (GY)
    • British Virgin Islands (VG)
    • Brunei (BN)
    • Bulgaria (BG)
    • Burkina Faso (BF)
    • Burundi (BI)
    • Cambodia (KH)
    • Cameroon (CM)
    • Canada (CA)
    • Canary Islands (ES)
    • Cape Verde (CV)
    • Cayman Islands (KY)
    • Chad (TD)
    • Channel Islands (GB)
    • Colombia (CO)
    • Congo (CG)
    • Congo, Dem Rep Of (CD)
    • Cook Islands (CK)
    • Costa Rica (CR)
    • Croatia (HR)
    • Curacao (CW)
    • Cyprus (CY)
    • Czech Republic (CZ)
    • Denmark (DK)
    • Djibouti (DJ)
    • Dominica (DM)
    • Dominican Republic (DO)
    • Ecuador (EC)
    • Egypt (EG)
    • El Salvador (SV)
    • England (United Kingdom) (GB)
    • Eritrea (ER)
    • Estonia (EE)
    • Ethiopia (ET)
    • Faeroe Islands (FO)
    • Fiji (FJ)
    • Finland (FI)
    • France (FR)
    • French Guiana (GF)
    • French Polynesia (PF)
    • Gabon (GA)
    • Gambia (GM)
    • Georgia, Republic Of (GE)
    • Germany (DE)
    • Ghana (GH)
    • Gibraltar (GI)
    • Grand Cayman (KY)
    • Great Britain (GB)
    • Great Thatch Island (VG)
    • Greece (GR)
    • Greenland (GL)
    • Grenada (GD)
    • Guadeloupe (GP)
    • Guam (GU)
    • Guatemala (GT)
    • Guinea (GN)
    • Guyana (GY)
    • Guyane (GF)
    • Haiti (HT)
    • Holland (NL)
    • Honduras (HN)
    • Hong Kong, Republic Of China (HK)
    • Hungary (HU)
    • Iceland (IS)
    • India (IN)
    • Indonesia (ID)
    • Ireland, Northern (GB)
    • Ireland, Republic Of (IE)
    • Israel (IL)
    • Italy (IT)
    • Ivory Coast (CI)
    • Jamaica (JM)
    • Japan (JP)
    • Jordan (JO)
    • Jost Van Dyke Island (VG)
    • Kazakhstan (KZ)
    • Kenya (KE)
    • Korea, South (South Korea) (KR)
    • Kuwait (KW)
    • Kyrgyzstan (KG)
    • Laos (LA)
    • Latvia (LV)
    • Lebanon (LB)
    • Lesotho (LS)
    • Liberia (LR)
    • Libya (LY)
    • Liechtenstein (LI)
    • Lithuania (LT)
    • Luxembourg (LU)
    • Macau (MO)
    • Macedonia (MK)
    • Madagascar (MG)
    • Malawi (MW)
    • Malaysia (MY)
    • Maldives, Republic Of (MV)
    • Mali (ML)
    • Malta (MT)
    • Marshall Islands (MH)
    • Martinique (MQ)
    • Mauritania (MR)
    • Mauritius (MU)
    • Mexico (MX)
    • Micronesia (FM)
    • Moldova (MD)
    • Monaco (MC)
    • Mongolia (MN)
    • Montenegro (ME)
    • Montserrat (MS)
    • Morocco (MA)
    • Mozambique (MZ)
    • Namibia (NA)
    • Nepal (NP)
    • Netherlands (Holland) (NL)
    • Netherlands Antilles (Caribbean) (AN)
    • Nevis (KN)
    • New Caledonia (NC)
    • New Guinea (PG)
    • New Zealand (NZ)
    • Nicaragua (NI)
    • Niger (NE)
    • Nigeria (NG)
    • Norfolk Island (AU)
    • Norman Island (VG)
    • Norway (NO)
    • Oman (OM)
    • Pakistan (PK)
    • Palau (PW)
    • Panama (PA)
    • Papua New Guinea (PG)
    • Paraguay (PY)
    • Peru (PE)
    • Philippines (PH)
    • Poland (PL)
    • Portugal (PT)
    • Puerto Rico (US)
    • Qatar (QA)
    • Reunion (RE)
    • Romania (RO)
    • Rota (MP)
    • Saba (AN)
    • Saipan (MP)
    • San Marino (IT)
    • Saudi Arabia (SA)
    • Scotland (GB)
    • Senegal (SN)
    • Serbia (RS)
    • Seychelles (SC)
    • Singapore (SG)
    • Slovak Republic (SK)
    • Slovenia (SI)
    • South Africa, Republic Of (ZA)
    • Soviet Union (ON)
    • Spain (ES)
    • Sri Lanka (LK)
    • St. Barthelemy (GP)
    • St. Christopher (KN)
    • St. Croix Island (VI)
    • St. Eustatius (AN)
    • St. John (VI)
    • St. Kitts And Nevis (KN)
    • St. Lucia (LC)
    • St. Maarten (AN)
    • St. Martin (AN)
    • St. Thomas (VI)
    • St. Vincent (VC)
    • Suriname (SR)
    • Swaziland (SZ)
    • Sweden (SE)
    • Switzerland (CH)
    • Tahiti (PF)
    • Taiwan, Republic Of China (TW)
    • Tanzania (TZ)
    • Thailand (TH)
    • Tinian (MP)
    • Togo (TG)
    • Tortola Island (VG)
    • Trinidad And Tobago (TT)
    • Tunisia (TN)
    • Turkey (TR)
    • Turks And Caicos Islands (TC)
    • U S Virgin Islands (VI)
    • Uganda (UG)
    • Ukraine (UA)
    • Union Island (VC)
    • United Arab Emirates (AE)
    • United Kingdom (GB)
    • United States (US)
    • Uruguay (UY)
    • Uzbekistan (UZ)
    • Vanuatu (VU)
    • Vatican City (IT)
    • Venezuela (VE)
    • Vietnam (VN)
    • Virgin Islands (DS)
    • Wales (United Kingdom) (GB)
    • Yemen, The Republic Of (YE)
    • Zaire (ZR)
    • Zambia (ZM)
    • Zimbabwe (ZW)

    Countries where we cannot ship: 

    • Afghanistan
    • Brazil
    • Central African Republic (CF)
    • Chile
    • China, People's Republic Of (CN)
    • Cocos (Keeling) Islands
    • Comoros
    • Cuba
    • Equatorial Guinea (GQ)
    • Falklands
    • Guinea Bissau (GW)
    • Heard Island And McDonald Islands
    • Iran (IR)
    • Iraq (IR)
    • Johnston Island
    • Kiribati
    • Korea, North (North Korea)
    • Mayotte Island
    • Myanmar (MM)
    • Nauru
    • Niue
    • Russia (RU)
    • Rwanda(RU)
    • Saint Pierre Et Miquelon
    • Sao Tome & Principe
    • Sierra Leone (SL)
    • Solomon Islands
    • Somalia (SO)
    • St. Helena (S. Atlantic)
    • Sudan (SD)
    • Svalbard And Jan Mayen
    • Syria (SY)
    • Tajikistan
    • Timor-leste
    • Tokelau Islands
    • Turkmenistan, Republic Of (TM)
    • Tuvalu
    • Wake Islands
    • Wallis And Futuna

     

  • Do you ship to PO Boxes or APO/FPO?

    Not at this time.

  • How much does shipping cost?

    Current shipping rates. All charges are in USD.

    Order Subtotal
    ($USD)
    US and US Territories
    ($USD)
    International
    ($USD)
     Up to $25.00  $9.95 $18.95
     $25.01 to $50.00  $19.95 $28.95
     $50.01 to $75.00  $21.95 $30.95
     $75.01 - $100.00  $24.95 $34.95
     $100.01 to $125.00  $29.95 $38.95
     $125.01 to $150.00  $34.95 $43.95
     $150.01 to $175.00  $39.95 $54.95
     $175.01 to $200.00  $44.95 $64.95
     $200.01 to $300.00  $49.95 $67.95
     $300.01 to $400.00  $54.95 $70.95
     $400.01 to $500.00  $59.95 $73.95
     $500.01 to $600.00  $64.95 $76.95
     $600.01 to $700.00  $69.95 $79.95
     $700.01 to $800.00  $74.95 $82.95
     $800.01 to $1000.00  $79.95 $85.95
     Over $1000.01  $84.95 $88.95

    Domestic orders (US only) arrive approximately within 7 to 10 business days from placement of the order.

    International Orders arrive approximately within 7 to 10 business days from placement of the order.

    International Orders shipping from US arrive within 10 to 15 days from the placement of the order. International shipments may be subject to import taxes, duties and customs fees which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

     

    **International Taxes, Duties and Customs Fees | All taxes, duties and customs fees are the responsibility of the recipient of the package.
    Hard Rock International ships your package with all import taxes, duties and customs fees and other taxes DDU, duties and taxes unpaid, and does not collect VAT/GST, duties and/or any other taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.

    Our third party carrier is not responsible for any taxes or tariffs you may incur by ordering.  Shipping and Handling costs only cover our shipping and handling costs to send the item to you.  International shipments may be subject to import taxes, duties and customs fees* which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

    The recipients’ local country postal service provider will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery. For deliveries to any other countries, a physical delivery address is required.

  • Where are your warehouses located?

    Our warehouses are located worldwide and geographically dispersed in order to expedite shipping transit times and enhance your experience. 

  • When will I receive my order?

    You should receive a shipping confirmation email within 7 business day of placing your order.

    Once your items have shipped, please allow up to 10 business days in transit for US-bound shipments, and up to 15 business days for international shipments. Please allow up to 3 weeks in transit for select location Central & South America and Africa.

    To track your order, please reference the tracking number listed on your email confirmation to determine the estimated ship time as notated on your order receipt.

    Please report any missing packages or items within 45 days of placing your order to customer service.

    If your order contains multiple items, you may receive multiple packages that ship from various warehouses. Your shipment notification will be sent once all the packages in your order have been shipped.

  • Do I get a tracking number when my order ships?

    You will receive a tracking number in your shipment confirmation email that you can track directly on the carrier website. Should you notice any issues related to the transit or delivery of your order, please reach out to the carrier directly to resolve. Often, issues with delivery are due to incomplete address information or missing information.

    If you are still having issues, please contact customer service:

    Phone: 1 (954) 488-7304 or Toll Free US & Canada: 1-888-519-6683

    Email: customer_care@hardrock.com

  • How will my package be shipped to me?

    Depending on the weight and destination of a shipment, we may use a combination of different parcel couriers.  Many packages are shipped via FedEx, DHL, UPS, USPS or country or state local postal carries. 

    Please call the carrier directly for any issues with tracking or delivery of your order.

  • What do I do if I received an incomplete order?

    If your order contains multiple items, it’s possible that you will receive multiple packages. Your shipment notification will be sent once all the packages in your order have been shipped out. If you do receive all expected packages within a reasonable time frame, please contact Customer Care.

    If there is a problem with your order, please contact customer service within 30 days of receiving your order. For faster service, please make sure to have your order number available when contacting Customer Care.

    Phone: 1 (954) 488-7304 or Toll Free US & Canada: 1-888-519-6683

    Email: customer_care@hardrock.com

  • Do you ship partially-filled orders?

    Yes. Your order may be shipped from multiple warehouses for highest efficiency, so your items may arrive in different boxes.

    Note that your shipment notification will be sent once all the packages in your order have been shipped.

    Not sure how many packages you will receive? Check your order confirmation email for details or log into you ‘My Account’, navigate to your Order History and click on the order number to see the package details.

  • What do I do if I received the wrong item?

    We do our best to ship accurately but recognize that mistakes do happen. If you receive something other than what you ordered, please contact Customer Care within 30 days of receiving your order so that we can make this right for you. Be sure to include photos of the items received. Please ensure the photos captures a clear picture of the item, the box/original packaging (if applicable), the size and hangtag (including bar code, SKU number and pricing).

    Phone: 1 (954) 488-7304 or Toll Free US & Canada: 1-888-519-6683

    Email: customer_care@hardrock.com

  • What should I do if I receive damaged/stained or otherwise defective item(s)?

    No one wants to receive damaged products. Please notify Customer Care within 30 days and we'll remedy the situation. If possible, please take a photo of the damaged items.

  • International Duties, Fees and Customs Charges

  • What are the costs associated with shipments outside of the US?

    All orders sent to countries outside of the US are subject to international taxes, duties and customs fees. All taxes, duties and customs fees are the responsibility of the recipient of the package. Failure to pay these duties will result in destruction of the package and you will not be eligible for a refund or exchange of any kind.

    Hard Rock International ships your package with all import taxes, duties and customs fees and other taxes DDU, duties and taxes unpaid, and does not collect VAT/GST, duties and/or any other taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.

    Our third party carrier is not responsible for any taxes or tariffs you may incur by ordering. Shipping and Handling costs only cover our shipping and handling costs to send the item to you. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

    The recipients’ local country postal service provider will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery. For deliveries to any other countries, a physical delivery address is required.

  • Returns & Exchanges

  • What is your Return & Exchange policy?

    Only items purchased on the Official shop.hardrock.com website can be returned or exchanged. We do not accept returns or exchanges for items purchased in a physical Hard Rock location or on other websites.

    If you would like to request a refund or exchange, please contact customer service within 30 days of receiving your order. After 30 days, unfortunately we cannot offer a refund or exchange. We do not offer store credit.

    We'll gladly accept unworn, unwashed, and unaltered merchandise for refund or exchange. Items must have original tags.

    How to Return/Exchange: To initiate a return or exchange, please contact Customer Care and they will issue you a packing slip that you will need to include in your return. You are responsible for all return shipping costs. We recommend using a carrier with tracking capabilities. We kindly ask that you please reuse the original packaging if possible.

    Refunds: Once we receive your items at the warehouse, you will be issued a refund for the cost of the item and any applicable taxes to your original payment method. Please allow 3-5 business days after we’ve received your items for your refund to be processed.

    Exchanges: Once we receive your items at the warehouse, we will issue a replacement order for the exchange.

    • If the cost of your new item is less than that of the item you originally ordered, your original method of payment will be credited the price difference, minus the applicable new shipping fee
    • If the cost of your new item is more than that of the item you originally ordered, your original method of payment will be charged the price difference, in addition to the applicable new shipping fee

    Please mail all returns & exchanges to:
    Hard Rock Online Rock Shop
    DCM / General Manager - USA DVP BL-W
    Kuehne + Nagel Logistics
    2318 Waverly Barn Road
    Davenport, Florida, USA 33897

  • Payment

  • Why was I charged if my order never went through?

    If you attempted to place an order and the order was not successfully placed but you are seeing funds held from your bank, it is most likely a temporary hold by your bank. Please allow a few days for this temporary charge to clear. If after a few days the funds are still on hold, please contact your local banking institution.

  • What payment methods can I use?

    The payment methods currently accepted are those via credit cards and Pay Pal.

  • When will my payment be taken?

    The payment will be taken when the order is placed and confirmed.  You will receive a receipt via an order confirmation email with the charge and order details.

  • Why is my credit card being declined?

    If you've had a debit or check card payment declined and you have enough money in your account to cover the payment, there are several conditions that can prevent your payment from going through:

    • The payment amount exceeds your daily spending limit.
    • The payment is larger than the maximum transaction allowed for your account.
    • Your debit card has been locked by your issuing institution. This often happens when you enter an incorrect PIN at an ATM more than a few times.
    • The charge is larger than what you usually would put on your card.
    • Missing or incorrect card information.
    • Our system is not able to verify the address provided to the card address on file.
  • Size and Fit Guides

  • What size or fit is right for me?

    Our size and fit guides will help ensure the styles you choose look (and feel) great. Please note that some items, like socks, have distinct sizing standards. Those size guidelines can be found on the individual product pages.

    Unless otherwise stated, sizes on the product pages are shown in inches. We do offer conversion to centimeters for your convenience in the Size & Fit Guides, which are linked on each product page.

    If you notice any inconsistencies in our sizing, please let us know by contacting Customer Care.

  • How do I take my measurements?

    Chest: Measure 1 inch below your arm pit across the fullest part of your chest.

    Waist: Measure around your waistline, keeping the tape comfortably loose.

    Hips: Stand with your feet together and measure around the fullest part of your hips.

    Inseam: Using a pair of your pants that fit well, measure the inside seam from below the crotch to the bottom of leg.

  • Men's/Unisex Size & Fit Guide

    Size Guide | Inches

    Category X Small Small Medium Large X Large XX Large XXX Large
    Tees & Polos 30-32 34-36 38-40 42-44 46-48 50-52 54-56
    Button Front Shirts 36-38 40-42 42-44 44-46 47-49 50-52 53-55
    Hoodies/Sweatshirts 34-36 38-40 42-44 46-48 50-52 54-56 58-62
    Jackets 38 42 46 50 54 58 62

    Size Guide | Centimeters

    Category X Small Small Medium Large X Large XX Large XXX Large
    Tees & Polos 76-81 86-91 97-102 107-112 117-122 127-132 137-142
    Button Front Shirts 91-96 102-107 107-112 112-117 119-124 127-132 135-140
    Hoodies/Sweatshirts 86-91 97-102 107-112 117-122 127-132 137-142 147-157
    Jackets 97 107 117 127 137 147 157

    Fit Guide

    Fitted: Lean yet comfortable with a slightly contoured silhouette through the chest and waist.

    Classic: Our most standard fit, providing a streamlined look that’s universally flattering.

    Relaxed: Loose fit with ease through the chest, sleeves and waist.

  • Women's Size & Fit Guide

    Size Guide | Inches

    Category XX Small X Small Small Medium Large X Large XX Large
    Tees 30 32 34 36 38 40 42
    Hoodies/Sweatshirts 33 35 37 39 41 43 45

    Size Guide | Centimeters

    Category XX Small X Small Small Medium Large X Large XX Large
    Tees 76 81 86 91 97 102 107
    Hoodies/Sweatshirts 84 89 94 99 104 109 114

    Fit Guide

    Fitted: Form-fitting torso and sleeves for a contoured, slim silhouette.

    Relaxed: Loose fit for a more comfortable, relaxed feel and a less structured silhouette.

  • Boy's/Unisex Size & Fit Guide

    Size Guide | Inches

    Category X Small Small Medium Large X Large XX Large
    Tees 27-28 29-30 31-32 33-34 35-36 37-38
    Hoodies/Sweatshirts 31-32 33-34 35-36 37-38 39-40 41-42

    Size Guide | Centimeters

    Category X Small Small Medium Large X Large XX Large
    Tees 69-71 74-76 79-81 84-86 89-81 94-96
    Hoodies/Sweatshirts 79-81 84-86 89-91 94-96 99-101 104-106

    Fit Guide

    Fitted: Lean yet comfortable with a slightly contoured silhouette through the chest and waist.

    Classic: Our most standard fit, providing a streamlined look that’s universally flattering.

    Relaxed: Loose fit with ease through the chest, sleeves and waist.

  • Girl's Size & Fit Guide

    Size Guide | Inches

    Category X Small Small Medium Large X Large
    Tees 21-22 23-24 25-26 27-28 29-30
    Hoodies/Sweatshirts 24-25 26-27 29-30 31-32 33-34

    Size Guide | Centimeters

    Category X Small Small Medium Large X Large
    Tees 54-56 59-61 64-66 69-71 74-76
    Hoodies/Sweatshirts 61-63 66-68 74-76 79-81 84-86

    Fit Guide

    Fitted: Lean yet comfortable with a slightly contoured silhouette through the chest and waist.

    Classic: Our most standard fit, providing a streamlined look that’s universally flattering.

    Relaxed: Loose fit with ease through the chest, sleeves and waist.

  • Joggers Size & Fit Guide

    Size Guide | Inches

    Category X Small Small Medium Large X Large XX Large
    Waist Relaxed 27 29 31 33 36 37
    Waist Extended 34 36 38 40 42 44
    Thigh 1" Below Crotch 20.5 22 23.5 25 26.5 28
    Inseam (with cuff) 29.5 30 30.5 31 31.5 32

    Size Guide | Centimeters

    Category X Small Small Medium Large X Large XX Large
    Waist Relaxed 68.58 73.66 78.74 83.82 91.44 93.98
    Waist Extended 86.36 91.44 96.52 101.6 106.68 111.76
    Thigh 2.54 cm Below Crotch 52.07 55.88 59.69 63.5 67.31 71.12
    Inseam (with cuff) 74.93 76.2 77.47 78.74 80.01 81.28
  • LAMARQUE Feather Jacket Size Guide

    Size Guide | Inches

    Category X Small Small Medium Large X Large
    Chest (1" Below Armhole) 38 40 42 44 1/2 47 1/2
    Front Length 21 1/4 21 1/2 21 7/8 22 1/4 22 5/8
    Across Shoulders 16 16 1/2 17 17 5/8 18 3/8
    Sleeve Length (from Shoulder Seam) 22 1/2 22 3/4 23 23 1/4 23 3/8

    Size Guide | Centimeters

    Category X Small Small Medium Large X Large
    Chest (1" Below Armhole) 96.52 101.6 106.68 113.03 120.65
    Front Length 53.97 54.61 55.56 56.51 54.46
    Across Shoulders 40.64 41.91 43.18 44.76 46.67
    Sleeve Length (from Shoulder Seam) 57.15 57.78 58.42 59.05 59.37
  • Visit Credits

  • Am I eligible to receive a visit credit for online Rock Shop orders?

    Yes, you can receive a once-per-lifetime unique visit credit towards milestone pins when you place an online order.

    To receive your visit credit, contact customer care and provide your order number.

    To redeem your visit credit, contact customer care within 30 days of receiving order. If you return the items, we reserve the right to revoke your visit credit.

    Phone: 1 (954) 488-7304 or Toll Free US & Canada: 1-888-519-6683

    Email: customer_care@hardrock.com

  • Counterfeit Education

  • What is counterfeiting?

    Counterfeiting is the passing off of imitation products as authentic brand-name goods.

    Counterfeit Hard Rock products are typically of poor quality and lack the details that make each Hard Rock item high-quality.

  • Do other websites or stores sell authentic, new Hard Rock merchandise?

    No. Hard Rock only sells its merchandise exclusively on this website and at our Cafes, Hotels and Casinos.

    For authorized physical café locations, please visit the café store finder at hardrockcafe.com

    For authorized casino locations, please visit the casino finder at hardrockhotels.com/casinos

    For authorized hotel locations, please visit the hotel finder at hardrockhotels.com

    Buyers should be wary of purported Hard Rock merchandise sold through unauthorized channels. Beware of counterfeits. Remember: if it sounds too good to be true, it probably is.

  • Where can I report a possible counterfeit design or a suspected website selling inauthentic product or knock-offs?

    Hard Rock rigorously protects our intellectual property rights. Please direct all tips about counterfeit designs, trademark infringements and websites selling Hard Rock replicas or knock offs at: ipenforcement@hardrock.com. This can be done anonymously.

    The following information is useful to Hard Rock to take action against a counterfeiter:

    • Location, Name, and Address (physical address or URL)
    • Type of location (retail store, flea market, internet, etc.)
    • Quantities and styles of products being sold
    • Do the items say Hard Rock or use any of our Trademarks?

     

    The Hard Rock Enforcement Team evaluates and tracks all notifications submitted. However, due to the high volume of submissions received, we cannot respond to each notification individually. Hard Rock thanks you for your assistance.

    Hard Rock DOES NOT authenticate merchandise or determine whether serial numbers match actual Hard Rock items. If you purchase an item from an authorized Hard Rock retailer, you can be assured that the item is authentic.