Shipping policy

*We currently do not ship to PO Boxes.

**International Taxes, Duties and Customs Fees | All taxes, duties and customs fees are the responsibility of the recipient of the package.

Hard Rock International ships your package with all import taxes, duties and customs fees and other taxes DAP, duties and taxes unpaid, and does not collect VAT/GST, duties and/or any other taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.

Our third party carrier is not responsible for any taxes or tariffs you may incur by ordering. Shipping and Handling costs only cover our shipping and handling costs to send the item to you. International shipments may be subject to import taxes, duties and customs fees* which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

The recipients' local country postal service provider will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery. For deliveries to any other countries, a physical delivery address is required.

Countries where we can ship:

• Austria
• Belgium
• Canada
• Czech Republic
• Denmark
• France
• Germany
• Greece
• Italy
• Mexico
• Netherlands
• Portugal
• Spain
• United Kingdom
• United States

If your international order is returned or deemed undeliverable for any reason—such as an incorrect address, refusal of delivery, or local postal constraints—we are unable to provide a refund or re-ship the order.

We strongly recommend reviewing your order details carefully to ensure the shipping address, email, and phone number provided are accurate and complete. Providing the best phone number where you can be reached can help ensure successful delivery.

Kindly note that if a package has been delivered to the correct shipping address provided at checkout and/or has been signed for upon delivery, we cannot be held responsible for that package.

All orders ship from our distribution center in the United States.

Domestic orders (US only) arrive approximately within 7 to 10 business days from placement of the order.

International Orders arrive within 10 to 15 days from the placement of the order. International shipments may be subject to import taxes, duties and customs fees which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

You should receive a shipping confirmation email within 7 business day of placing your order.

Once your items have shipped, please allow up to 10 business days in transit for US-bound shipments, and up to 15 business days for international shipments. Please allow up to 4 weeks in transit for select locations such as Central & South America, Carribbeans, and Africa.

To track your order, please reference the tracking number listed on your email confirmation to determine the estimated ship time as notated on your order receipt.

Please report any missing packages or items within 45 days of placing your order to customer service.

If your order contains multiple items, you may receive multiple packages that ship from various warehouses. Your shipment notification will be sent once all the packages in your order have been shipped.

You will receive a tracking number in your shipment confirmation email that you can track directly on the carrier website. Should you notice any issues related to the transit or delivery of your order, please reach out to the carrier directly to resolve. Often, issues with delivery are due to incomplete address information or missing information.

If you are still having issues, please contact customer service:

Phone: 1 (954) 488-7304 or Toll Free US & Canada: 1-888-519-6683

Email:[email protected]

Online Form: Click here to submit our online form.

Depending on the weight and destination of a shipment, we may use a combination of different parcel couriers. Many packages are shipped via FedEx but we may also ship through DHL, UPS, USPS or country or state local postal carries.

Please call the carrier directly for any issues with tracking or delivery of your order.